Disabled woman told she showed ‘no evidence’ of any issues receives apology from PIP assessors


The woman, from Llanelli, will now receive the full PIP entitlement

Wheelchair-bound Charlotte Jukes was told she showed ‘no evidence’ of any illness.

Healthcare assessors have apologised after a Llanelli woman was turned down for a Personal Independence Payment (PIP) claim despite having left her job due to a disability.

Former teacher Charlotte Jukes, of Tumble, is bed-ridden, and had applied for a PIP claim after suffering from severe anxiety and depression.

Capita represented the Department of Work and Pensions in assessing the claim.

She was turned down for the payment following an assessment, and immediately disputed the report’s findings. She then appealed claims that she showed ‘no evidence’ of any mental health issues.

Following media reports over her plight, Mrs Jukes was contacted by the DWP and informed that they believed there were some “discrepancies” in her original report.

Speaking following the verdict, Mrs Jukes said: “After learning that there had indeed been discrepancies in my report, I had to go through assessment again with somebody different.

“The second assessment lasted around two and a half hours, while the first was only about twenty minutes. The latest one was very thorough, and made me carry out physical tests.

“I’ll now be able to afford the electric wheelchair I need, meaning I will be able to go out more.

“The payments have been backdated back to January, when I first made the claim, so they have confirmed that I will receive them in a lump sum.

“We’ll also have a better quality of life financially, although I was shocked to find out that it will only allow me to have £3 a week in housing benefit because my husband works.

“The benefit advisor said we’d be better off if he stopped working and claimed jobseekers’ allowance, which is ridiculous – why would he want to sit at home all day doing nothing?

“I also find it strange that I can go from being deemed as having nothing wrong with me, to being assessed as eligible for the higher rate of both the daily living and mobility components of PIP. It seems very unfair that I have had to fight the process to get what I should have had in the first place.

“At least I won’t have to go to court, which of course would be a challenge not just mentally but physically too, and I’ve avoided the ordeal of going to a tribunal.”

A Capita spokeswoman said: “Our assessors are healthcare professionals who are committed to delivering high quality and accurate reports in line with Department for Work and Pensions guidance. a

“If a claimant has queries about a report they can contact us by phone, text phone, email or post so that we can look into their concern.

“We apologise that on this rare occasion our high standards weren’t met.

“This was swiftly resolved and the claimant has since had a second assessment.”




  1. Daughter’s fury after DWP tell doctors not to write sick note for dying father  
  2. VULNERABLE Man tells of eviction fears after losing crucial benefits
  3. Mum who suffers from MS has benefits cut – because she can squeeze someone’s thumb
  4. Tories admit PIP assessments are a meaningless charade
  5. As An Unpaid Carer For My Disabled Husband, I Fear ‘Just Managing’ Is A Cliff Edge From Poverty
  6. Tories attacking disabled people ‘in every area of their lives’, says campaigner
  7. Heartache as disabled woman is hit by benefits cut 
  8. Man crippled by cancer for two decades loses life award after being forced into PIP assessment
  9. Mum recovering from brain tumour is hit by benefits blunder
  10. Mum who suffers from MS has benefits cut – because she can squeeze someone’s thumb
  11. Grandfather told to get a job has decision reversed by DWP after Daily Record story
  12. In excruciating pain. Unable to sleep. Yet John is still ‘fit for work’
  13. Woman has disability benefits axed for having life-saving open-heart surgery
  14. I’ve had a heart attack, two strokes and my kidneys are failing…but I’m “fit” for work’ 
  15. Diabetic man blames DWP benefit sanctions for leg amputation
  16. Conwy mum with MS made to feel she’s ‘not disabled enough’ after losing mobility car
  17. As a thalidomider, ‘I feel I’m being treated like a scrounger’
  18. Diabetic man has leg amputated after health problems spiralled out of control when benefits were stopped
  19. Cruel government tests that literally leave people dying for help
  20. Boy born with half a heart has disability benefits taken away – on his 8th birthday
  21. Woman has disability benefits stopped – despite not being able to climb her own stairs   
  22. AND THE PIP ATROCITIES GO ON AND ON: PIP investigation 200 cases of dishonesty
  23. ANOTHER DWP ATROCITY: Gran found “fit” for work two weeks after a stroke!
  24. Double amputee in constant agony faces losing disability car
  25. Wheelchair-bound pensioner has benefits slashed by £242 a week
  26. Disabled war veteran rode mobility scooter on 60mph road for 20-mile trip to attend benefits test
  27. Disabled woman felt “dehumanised” after being forced to crawl up stairs for benefits appointment 

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s