Jobseekers forced to book face-to-face meeting to change online password in bonkers Universal Credit blunder

And ministers can’t say when the bonkers blunder will be fixed

 Struggling jobseekers who forget their username or password have to attend a face-to-face appointment to have them reset under the government’s bungled Universal Credit system, it was revealed today. And ministers can’t say when the bonkers blunder will be fixed.

Labour MP Ged Killen raised the farcical failure during today’s Prime Minister’s Questions. He asked: “Is the Prime Minister aware that if a Universal Credit claimant forgets their username or password, they must attend a face-to-face interview at a Job Centre to have them reset. “The Secretary of State can’t give a date when this will be fixed.

“So will the Prime Minister commit to no further Job Centre closures until Universal Credit claimants can access basic online functions as available in the case of HMRC and banking?”

Labour’s Ged Kellen raised the issue at PMQs

Theresa May replied: “I will ask my Right Honourable Friend the Secretary of State for Work and Pensions to look carefully at ensuring that a date is identified when that change is going to be made.”

The Universal Credit online system lacking even the most basic functions available on every website follows fury over the system’s phone helpline. When it was launched, claimants experiencing difficulties with their claims had to call an 0345 number – which could cost up to 55p a minute.

Then-Work and Pensions Secretary David Gauke was forced to replace the line with a free phone number after public outcry.

Universal Credit, which combines six working age benefits into a single payment, has proved controversial because one in five people are forced to wait more than six weeks for their first payment. Even people paid “on time” have to wait up to six weeks.

The standard wait is being reduced to five weeks [OH WOW] from this month and advance loan payments are being doubled.




2 thoughts on “Jobseekers forced to book face-to-face meeting to change online password in bonkers Universal Credit blunder

  1. Reblogged this on 61chrissterry and commented:
    Yet one more blunder, this progressive extent of blunders is extremely serious and one that should not be seen to be taken lightly. Accountability should be the buzz word, but if it was there would not be anyone left to undertake any form of responsibility, the comment ‘Fred Karno’ is much in abundance.

    But this needs to be actioned ‘yesterday’, if that was possible, in fact after all this time it should have already been rectified so now rectify it now or cease any further progression with anymore proceeding to Universal Credit until all the problems associated with Universal Credit are rectified, however, in the ‘normal’ progress of events will this be achievable.

    I fear not, so the only sensible way forward is to cancel the Universal Programme immediately.


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